Returns & Exchanges
Trust is crucial to a team and, as your partner, we want to make sure our products match your expectations. We offer two levels of returns:
- 30-day Comfort Guarantee: If you are not completely satisfied with your boots or shoes, simply return them within 30 days from the date you received your order for a refund or exchange. Some restrictions apply.
- One-Year Returns: We accept returns of resalable items within one year of purchase that are unworn, in new condition, and in original packaging along with all packaging attachments and enclosures, including all applicable tags, instructions, etc. For apparel, return item in its original, packaging along with all packaging attachments and enclosures, including all applicable tags, instructions, etc. Some restrictions apply.
Returning A Product
Create a label from your online account:
Step 1: Sign in to your Patriot Outfitters account.
Step 2: Access your Account Order History and select the order you would like to return.
Step 3: Click the link shown below to generate your label – be sure to include your packing slip with your order for faster processing.
If your label does not automatically print, you may reprint it by clicking the link in the green banner.
Details & Limitations
Many products sold by Galls offer extended manufacturer’s warranties. For returns related to matters covered by a manufacturer’s warranty, please visit the manufacturing brand’s website and/or call their customer service line directly.
To ensure fast procssing, ship to:
1340 Russell Cave Rd
Lexington, KY 40505
For Returns Assistance:Contact our Customer Service Department