Billing Terms and Conditions
Credit Cards & Debit Cards
We accept MasterCard, Visa, American Express and Discover. Go through the checkout process, and enter your credit card information as requested. Your card is charged at the time of purchase. You will receive an email confirming the fulfillment and shipment of your order. We only accept debit cards with the Visa or MasterCard logo. This transaction will be processed just like a credit card. You will not be required to enter your PIN number.
Occasionally we encounter backorders. If you order an item that is temporarily unavailable from the manufacturer, we collect payment at the time of purchase. You will receive an email notice about your backorder. If have any questions about your order, please contact Customer Service via email at CustomerService@patriotoutfittersks.com or at 1-866-425-2254 (Monday through Friday, 8am – 5pm Central Time). We will be happy to recommend an alternative style or refund your purchase.
If your card is declined, you should receive a failed transaction message. Your card will not be charged, and no order will be processed. There may be a pending transaction on your account until your card-issuing bank removes the authorization. This usually happens within 2-5 business days. Your card may be declined for the following reasons:
- General decline - This is usually caused by insufficient funds or a credit-limit issue. Contact your card-issuing bank for further details. No order will be created.
- AVS (Address Verification System) mismatch - The billing address you entered during checkout does not match the mailing address associated with your credit card billing statement.
- Card code mismatch - The 3-4 digit CVV2/CVC2/CID code on the back of your credit card, or front for AMEX, does not match what was entered during checkout.
We may also suggest PayPal as an alternative payment method.
Having trouble checking out? Don't hesitate to contact Customer Service at CustomerService@patriotoutfittersks.com or at 1-866-425-2254 (Monday through Friday, 8am – 5pm Central Time).
We accept procurement cards through Government Purchase Cards (GPC). Additionally, we accept purchase orders (please read the “Purchase Orders” section for more information).
For Government Purchase Card purchases, please contact our government order specialist Louie Garcia, at 1-785- 321-3221 (Monday through Friday, 8am – 5pm Central Time) or firstname.lastname@example.org.
Purchase orders can be submitted via fax, phone, mail or e-mail. Please do not submit credit card information through e-mail because it is not a secure method of communication. To use purchase orders, you must apply and be approved for a line of credit prior to purchase.
For retail company purchase orders, we require a filled out application, bank account number, and credit references. If for resale, we require a tax exempt certificate. For government purchase orders, we require a W-9 and tax exempt certificate.
We are happy to provide quotes for large quantity orders. We offer competitive pricing and a quick turn-around time. We also are a GSA contract holder.
Contract # GS-07F-9679S
Classification: Small Business
CAGE Code 3QEJ1
Tax ID # 20-0593593
If you would like to request a quote, contact Louie Garcia, at 1-785- 321-3221 (Monday through Friday, 8pm – 5pm Central Time) or via e-mail at email@example.com. Please allow 12-24 hours to receive your quote.
We are required by state law to charge sales tax on all online orders - including AAFES orders - shipped to states that have Patriot Outfitters retail stores. To view our stores, visit our Retail Locations page.
Refunds, Returns, and Exchanges
For refunds or exchanges please email us at firstname.lastname@example.org or call us toll free at: 866-425-2254. We will process a Return Authorization Number and email it to you with detailed return instructions. For boots returns you will receive a pre-paid UPS label that will allow you to return the boots with no shipping costs. Items that are drop shipped from the factory or a distributor are normally sent back to the address of origin, but these returns also require Return Authorization.
All eligible returns are refunded at the full purchase price- no restocking fees apply. All returns must be returned in the original packaging, with all labels and tags attached, and without any sign of use or wear. Refunds are processed against the payment method used to make the original purchase. Process times vary depending on the where the return is sent and what payment method was used. Most items we sell can be returned for even exchange for a different size or color as long as the model is the same. This will vary depending on availability of the item. For warranty issues or factory defects you may be directed to the manufacturer of the item. All shipping costs are non-refundable.